Chasing repair updates can mean calling shop after shop to find out what’s keeping vehicles off the road. What happens when an AI agent makes those calls for you? ServiceUp co-founder Brett Dashe describes how a voice agent can contact a shop when a repair exceeds its expected timeline, ask about the delay, and capture the response for the fleet team.
In this Automotive Fleet on the Move interview, Chris Brown talks with Dashe about applying AI agents to fleet repair management. The conversation explores matching vehicles to shops with the right capabilities and giving agents permission to act within fleet-defined parameters. Dashe also explains why fleets should start with recurring tasks and measure results before expanding an agent’s autonomy.
Source: www.automotive-fleet.com
