Microsoft’s services like ‘Outlook’ and ‘Teams’ remained closed for several hours on Friday. Due to this, a large number of users, companies and some government work was affected from America to India. Now Microsoft has explained the reason for this outage.
The company says that this happened due to ‘network upgrade’. The company has rejected the possibility of AI or cyber attack being behind this outage.
On Friday, Microsoft’s services like Outlook, Teams, Copilot and Microsoft 365 came to a standstill. The work of slowly restoring them is still going on.
Microsoft clarified in an online post that this was a technical problem, which has nothing to do with cyber or AI agents. The company’s services are gradually being restored.
What did Microsoft say?
Microsoft has issued a statement on this outage. In this statement posted on X, the company said, ‘We are deeply sorry for the trouble caused by this incident. We know that they rely on our services and we take this responsibility very seriously. All our services are now improving and becoming stable to a great extent.
Microsoft clarified that the reason for this outage is not cyber attack or AI agents. Microsoft said, ‘This was a technical problem, which has nothing to do with cyber attacks or AI agents. This problem occurred during network upgrade. We have fixed the original problem and work is underway to restore remaining services.
The statement further said that in view of the large level of demand, services are being restored gradually. Although it took a little more time, it helped in restoring the services in a completely stable manner.
Services were halted all over the world
Microsoft’s services had come to a standstill all over the world. Outlook email service also came to a standstill. During this period neither emails were coming nor going.
On Thursday, more than 1.30 lakh users had complained about problems in using Outlook on ‘DownDetector’, a website that monitors incidents of downed services.
Microsoft has stated that a 48-hour email timeout system is currently in place to handle email delays, so that all pending emails can be delivered safely.
Microsoft’s services being down had a big impact on India also. IndiGo, Air India and Akasa Air said that customer support services were affected due to the outlook being down. Due to this, he faced difficulty in taking and answering the questions of the passengers.
Source: ndtv.in
