There is news of relief for Microsoft Outlook users. After an interruption that lasted for about 16 hours, users in India started receiving emails on Friday evening. However, email delivery is still slow and may take another 30-32 hours. Microsoft has said that recovery work is underway to completely restore the service.
Meanwhile, to protect delayed emails, the company has increased the email timeout period to 48 hours. This means that the system will now give up to 48 hours to deliver emails stuck in the queue during the outage.
Microsoft 365 said on social media platform The company is seeing improvements in many services, but the system capacity has not yet completely returned to normal levels.
The company said- some users may still face problems
According to Microsoft, key features like mailbox access and delayed delivery of emails have been improved. However, some users may face intermittent problems.
The company has also accelerated the recovery process in the remaining parts of the affected infrastructure. Along with this, traffic is being gradually restored and the capacity of the system is being increased, so that the services can become more stable.
Users can view a detailed update related to this issue via incident number MO1550821 in the Microsoft 365 Admin Center. This information is also available on the service status page of the company.
The problem started due to a glitch in the server’s health check.
The disruption in Microsoft services started on Thursday night. According to the company, some servers had disappeared due to a glitch in the health-check of the servers.
Initially, Microsoft investigated the configuration changes and tried to restart the affected servers. After this, the company adopted an alternative method of health-check, due to which some affected servers started working again.
Many services including Outlook, Teams and Copilot were affected.
This major outage affected many services of Microsoft 365. Access to many products including Outlook, Teams and AI assistant Copilot was affected. The company said that this incident was related to several services related to Exchange Online and email infrastructure. Due to the outage, business, airlines and government work were also affected in many countries on Friday. It took several hours for Microsoft to restore services.
Source: ndtv.in
