Microsoft, which is facing service outages across the world, has not been able to improve its services yet. The initial efforts made by the company have not proved successful. Meanwhile, millions of users are facing problems in many services of Microsoft 365.
Microsoft acknowledged that initial measures taken to fix the problem are not working as expected. The company is now exploring other options to increase service capacity.
Measures not working as expected
Microsoft said in a statement released on social media platform X that it has monitored the changes implemented to improve the service. However, these changes are not showing the desired effect.
The company said, ‘We are identifying other options to increase capacity amid the persistent traffic management imbalance.’
Most affected on Outlook and email services
According to Microsoft, users may have trouble connecting to many Microsoft 365 services. Especially the facilities related to Exchange Online and email have been affected.
Exchange Online users are unable to access their mailbox through the web version of Outlook, the desktop app, Exchange ActiveSync, or a REST-based connection. Apart from this, there may also be a delay in reaching the email.
Microsoft 365 Admin Center pages are also not loading. At the same time, users may have trouble viewing recently used files in Microsoft 365 apps.
Features of Microsoft Copilot and Teams also affected
The outage has also affected Microsoft Copilot 365. Users are not able to load Copilot Chat or are not getting answers to their questions. Some features of Copilot are also unable to access work data like email, calendar and files.
Core features of Microsoft Teams, such as joining calls and meetings, group chat, and channel messaging, are not largely affected. However, there have been issues with calendar services, creating live or virtual events, Copilot replies, and contact syncing.
These Microsoft services were also affected
According to the company, many other Microsoft services have also been affected by the outage. These include:
- Microsoft Defender for Office 365 और Defender XDR
- Microsoft Fabric और Microsoft Graph
- Microsoft Intune और Microsoft Planner
- Microsoft Purview और Microsoft To Do
- Power BI और SharePoint Online
- Universal Print और Windows 365
Company investigating irregularities in traffic management
Microsoft said it is investigating the persistent traffic management imbalance. Under this, the company is reviewing the traffic flow and affected infrastructure, so that ways can be found to improve the routing.
The company says that it is verifying the causes of the service errors, so that special steps can be taken to increase stability. At present, the company has not confirmed that the problem has been completely fixed.
Source: ndtv.in
