The US technology company said Friday that it had achieved a partial recovery in some regions, but its efforts had not yet secured a sustained return to normal operations.
Microsoft attributed the disruption to elevated loads on its infrastructure, saying some servers had become unavailable and failed automatic health checks, placing additional pressure on those that remained operational.
The company said it was testing configuration changes to redistribute traffic across its infrastructure and restarting affected services to bring them back online.
“We’re working to safely return them to service,” Microsoft said.
However, the recovery measures have not worked as expected, prompting the company to review additional steps to improve infrastructure stability.
“We appreciate your organization’s patience and understanding while we work with urgency to resolve this incident,” Microsoft said.
The disruption initially triggered a sharp increase in reports of service problems on Thursday, with complaints about Outlook reaching approximately 130,000 on the outage-tracking website Downdetector shortly after 1 p.m. Eastern Time (18:00 GMT).
Users also reported difficulties accessing Teams, Microsoft’s workplace messaging platform, and its AI assistant Copilot, as well as other Microsoft 365 services. The company warned that the disruption could affect users in any region.
Meanwhile, problems continued to be reported in parts of Asia and Australia on Friday, as Microsoft’s recovery efforts remained ongoing.
Australian Home Affairs and Cyber Security Minister Tony Burke said Microsoft did not believe the disruption was the result of a cyberattack, suggesting it could involve an update that had gone wrong.
“They believe they are dealing in some ways similar to what we saw with respect to CrowdStrike where there is an update that has gone awry,” Burke said at a news conference.
“The impact that they are dealing with … is very much on email systems,” the minister added.
Australia’s spy agency and federal police were among the organizations affected by the disruption.
Source: www.tasnimnews.ir
